Anti-Spam Commitment

Mid-Range is committed to providing transparency to outside parties with respect to the compliance of the organization’s electronic communication with Canada’s Anti-Spam Legislation, and its relevant rules and regulations (hereinafter “CASL”).

Mid-Range’s intention is to inform Canadian outside parties of:

  • the practices adopted by Mid-Range when electronically communicating with outside parties,
  • who they may contact at Mid-Range for any concern pertaining to electronic communications,
  • where and how they may unsubscribe to any electronic communications from Mid-Range.

This document also includes a series of answers to questions about spam and Mid-Range’s practices.

Application and scope

This Anti-Spam Commitment generally applies to any commercial electronic messages (“CEM”) sent by Mid-Range to outside parties and is protected by a range of business procedures, processes and policies to ensure that such communications are done in compliance with CASL. Mid-Range, in its electronic communications with Canadian outside parties, has to comply with the rules established by CASL and enforced by the Canadian Radio-television and Telecommunications Commission, the Competition Bureau and the Privacy Commissioner of Canada. CASL regulates all CEM, which are messages that include among their purposes, the encouragement of participation in a commercial activity.

What is Mid-Range doing to comply?

Mid-Range has adopted this Anti-Spam Commitment to provide transparency to outside parties with respect to the compliance of the organization’s electronic communication practices with CASL, as well as undertaken, among others, the following initiatives,

Mid-Range CASL compliant consent forms

The consent of outside parties is necessary in order for Mid-Range to send a CEM. This consent typically must be “express”, but in certain circumstances consent can be “implied” and in others, messages are specifically exempt from consent requirements. Mid-Range has modified certain consent forms in order to ensure that the express consent obtained from recipients is in compliance with CASL. You can have your email address removed from Mid-Range’s mailing lists at any time, although even if you unsubscribe to receiving CEM from Mid-Range, you may still receive electronic messages from Mid-Range which relate to an ongoing business relationship or which are exempt under CASL.

Mid-Range email footers

Mid-Range has modified its email footers to manage CASL’s consent requirements. Under CASL, all CEM sent must include certain prescribed content. For example, Mid-Range must clearly identify Mid-Range as the party sending the CEM, provide a method whereby the recipient can readily contact Mid-Range, such as a mailing address and one of (i) a telephone number with active response voicemail, (ii) an email address, or (iii) a web address; and provide a working unsubscribe mechanism. In consequence, CASL compliant email footers have been updated on all email communications (emails and mass mailings) sent from Mid-Range, in order to ensure compliance with CASL.

Mid-Range unsubscribe mechanisms

Mid-Range has incorporated unsubscribe mechanisms into all CEMs, in order to manage CASL’s consent requirements. Under CASL, each CEM must provide a working unsubscribe mechanism, which must be processed within a maximum of 10 business days. In consequence, Mid-Range has set up a uniform process in order to ensure that all unsubscribe requests will be complied with. You may at any time unsubscribe from receiving CEMs from Mid-Range by following the process laid out in the electronic message you receive, or by contacting caslcompliance@midrange.ca However, even if you unsubscribe to receiving CEM from Mid-Range, you may still receive electronic messages from Mid-Range which relate to an ongoing business relationship or which are exempt under CASL.

Social media

You may be contacted by a Mid-Range employee via social media, such as LinkedIn, if you are connected on the social network with the Mid-Range employee, or if you have indicated through your preference settings the fact that you are open to receiving messages about new business opportunities or ventures. You may also be contacted if you have conspicuously published your electronic address (for instance, on a social media website), have not indicated that you did not wish to receive CEM, and the CEM sent is in connection with your business role and function.

What do you do if you no longer wish to receive CEM from Mid-Range?

At Mid-Range, we take the respect of laws very seriously. You may unsubscribe at any time from receiving CEMs, by following the process in the email footer or by contacting unsubscribe@midrange.ca, and we will remove you from our mailing list within ten (10) business days.

Amendment of this anti-spam commitment

From time to time, Mid-Range will review and update this Anti-Spam Commitment as required to keep current with rules and regulations, new technologies, standards, our business practices and outside parties’ concerns. We will post any Anti-Spam Commitment changes on this page and, if the changes are significant, we will provide a more prominent notice (including, as the case may be, email notification of Anti-Spam Commitment changes).

Questions or concerns about this anti-spam commitment?

Please communicate with our designated CASL Compliance Advisor:

Email: caslcompliance@midrange.ca

This Anti-Spam Commitment was last updated July 5, 2017.