Mid-Range Anti-Spam Commitment

Mid-Range Computer Group Inc. (“Mid-Range”) is committed to providing transparency to external parties regarding the compliance of its electronic communications with Canada’s Anti-Spam Legislation, and its relevant rules and regulations (“CASL”).

To that end, the Mid-Range Anti-Spam Commitment is a formal statement of rights and obligations made available to external parties to inform them of:

  • The responsible and transparent practices adopted by Mid-Range when electronically communicating with external parties;
  • Who they may contact at Mid-Range for any concern pertaining to electronic communications, and;
  • Where and how they may unsubscribe to any electronic communications from Mid-Range.

 

Application and Scope

This Anti-Spam Commitment applies to Mid-Range Computer Group Inc.

This Anti-Spam Commitment generally applies to any commercial electronic messages (“CEM”) sent by Mid-Range to external parties and is completed by a range of business procedures, processes and policies to ensure that such messages comply with CASL.  Mid-Range, in its electronic communications with external parties, has to comply with the rules established by CASL and enforced by the Canadian Radio-television and Telecommunications Commission (“CRTC”), the Competition Bureau, and the Privacy Commissioner of Canada.  CASL regulates all CEMs, which are messages that include, among their purposes, the encouragement of participation in a commercial activity.

What is Mid-Range doing to comply with CASL?

In addition to this commitment, Mid-Range has undertaken the following initiatives to ensure that we are compliant with CASL.

  1. Mid-Range has modified its email footer:

Mid-Range has modified its email footers to manage CASL’s content requirements.  Under CASL, all CEMs sent must include certain prescribed content.  For Example, Mid-Range must:

    • Clearly identify Mid-Range as the party sending the CEM;
    • Provide a method where the recipient can readily contact Mid-Range, such as a mailing address and one of:
      • A telephone number with active response voicemail;
      • An email address; or
      • A web address; and
    • Provide a working unsubscribe mechanism.

 

  1. Mid-Rage has incorporated unsubscribe mechanisms

Mid-Range has incorporated unsubscribe mechanisms into all relevant electronic communications, in order to manage CASL’s requirements.  Under CASL, each CEM must provide a working unsubscribe mechanism, where the unsubscribe, the request must be processed within a maximum of ten (10) business days.  As a consequence, Mid-Range has set up a uniform process in order to ensure that all unsubscribe requests are handled in an adequate and compliant way.  You may at any time, unsubscribe from receiving CEMs from Mid-Range by following the process laid out in the CEMs, by using the Unsubscribe link in the CEM, or by contacting unsubscribe@midrange.ca.

 

Why are you receiving a CEM from Mid-Range?

The types of CEM’s Mid-Range may send you from time to time could include the following:

  • CEMs sent out to current or potential clients by Mid-Range Marketing, e-business, customer experience departments, corporate sales team or any other department at Mid-Range. These CEMs may be sent for prospecting purposes or in order to answer a request for information or an inquiry;
  • CEMs sent to current or potential service providers by various Mid-Range units. For example, Mid-Range may contact potential employees electronically for recruitment purposes;
  • CEMs sent to current or potential business partners. For example, Mid-Range has various partnerships with, among others, recruitment agencies and business partners.

If you have received a CEM form Mid-Range and you believe that you should not have received it, you may wish to assess whether you have already provided consent to receive CEMs, or whether that message received form Mid-Range is covered by CASL.

  • Express Consent: You can verify that you have provided express consent to Mid-Range.
  • Implied Consent: Mid-Range may infer your implied consent if:
    • Mid-Range has an existing business relationship with you or has entertained a former business relationship with you which terminated less than two years ago (for instance, you are a former client);
    • Mid-Range has received an inquiry from you within the last six (6) months
    • You disclosed your electronic address to a Mid-Range employee and the CEM sent by Mid-Range is in connection with your business role and function. For example:
      • You provided your business card to a Mid-Range employee.

 

Can Mid-Range Send you an Electronic Message notwithstanding CASL?

If you are receiving electronic communication from Mid-Range, it may be a message that is exempt under CASL and would therefore not constitute a CEM.  This could be the case if the message is one of the following:

  • You have a personal relationship with the Mid-Range employee who contacts you (meaning that you have previously had a direct, voluntary, two-way communication)’
  • You have a family relationship with the Mid-Range employee who contacted you by email;
  • The CEM is sent between Mid-Range and another business, where there is an ongoing relationship between Mid-Range and this other business. For example, a business partner or a service provider;
  • The CEM Was sent by Mid-Range to you, in order to respond to your own request or inquiry (for instance, you contacted Mid-Range and customer Support answered you via email);
  • The CEM was sent by Mid-Range to you, in order to enforce a legal right or obligation.

In certain situations, your consent is not required for certain types of messages sent by Mid-Rage, although you may still unsubscribe from the future transmission of similar messages.  The type of message for which Mid-Range does not need your consent is an electronic message that:

  • Is sent once, following a referral by a current Mid-Range client, service provider, business partner, or employee who also has a personal, family, or business relationship with you;
  • Only provides you with a request for a quote or an estimate;
  • Only facilitates or confirms a transaction;
  • Relates to a warranty, product recall, safety or security information;
  • Only provides information about:
    • Your ongoing use of Mid-Range services or products or ongoing purchases;
    • Your ongoing Mid-Range client subscription or accounts (for instance, your contract coming to an end soon);
  • Constitutes the delivery of a Mid-Range product, good, or service (including updates and upgrades).

Social Media and Information Published Online

You may be contacted by a Mid-Range employee via social media if:

  • You are connected on the social network with this Mid-Range employee, or;
  • You have indicated through your preference settings that you are open to receiving messages about new business opportunities or ventures, or;
  • You have published your electronic address (for instance, on social media website) and have not indicated that you did not wish to receive CEM

In all cases, CEM sent must be in connection with your business role and function.

 

What do you do if you no longer wish to receive CEMs from Mid-Range?

At Mid-Range, we take compliance very seriously.  You may unsubscribe at anytime from receiving CEMs by following the process laid out in a CEM you may have received from Mid-Range, or by calling (905) 940-1814, and we will remove you from our lists withing ten (10) business days.

 

Amendment of this Anti-Spam Commitment

From time to time, Mid-Range will review and update this Anti-Spam Commitment as required to keep current with applicable rules and regulations, new technologies, standards, our business practices, and external parties’ concerns.  An up-to-date version of the Anti-Spam Commitment will be available at all times on this page.  If the changes are significant, we will provide a prominent notice (including, as the case may be, email notification of the changes.)

 

 

Questions or concerns about this Anti-Spam Commitment

Mid-Range has designated its Office Manager as the person accountable for compliance with this Anti-Spam Commitment:

Sunita Sowdagar, Office Manager
Mid-Range Computer Group Inc.
85 Idema Road
Markham, ON L3R1A9

By phone: (905) 940-1814 |  By email: privacy@midrange.ca