JDE CUSTOMER RELATIONSHIP MANAGEMENT

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JDE CUSTOMER RELATIONSHIP MANAGEMENT

SOLUTION ADVISOR

Solution Advisor has been designed to reduce the time it takes for your customer service representative to resolve issues by giving them the information they require to solve even the most technical problems. JD Edwards EnterpriseOne Solution Advisor provides your customer service representatives with a searchable database of known issues and associated fixes. This allows representatives to more easily resolve issues on first contact, minimizing the need for expensive follow-up calls or technician support.

Solution Advisor is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.

SALES FORCE AUTOMATION

Oracle’s JD Edwards EnterpriseOne Sales Force Automation supports the sales force throughout the sales process, from initial lead generation through opportunity development to ultimate sales closure and beyond to proactive account management. Your sales force can be more effective by simplifying complex sales processes and automating routine tasks.

JD Edwards EnterpriseOne Sales Force Automation is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.

SERVICE MANAGEMENT

Oracle’s JD Edwards EnterpriseOne Service Management helps manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

JD Edwards EnterpriseOne Service Management is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.

SALES ORDER MANAGEMENT

Oracle’s JD Edwards EnterpriseOne Sales Order Management efficiently manages the complexity of different types of orders from multiple channels in a way that minimizes order entry costs, exceeds customer expectations, and ensures order profitability.

JD Edwards Sales Order Management is part of Oracle’s EnterpriseOne supply chain and customer relationship management application families.

      ORACLE CRM ON DEMAND

      The Oracle CRM on Demand Integration Pack for JD Edwards EnterpriseOne: Lead to Order creates a seamless front- and back- office user experience by connecting Oracle CRM On Demand with JD Edwards EnterpriseOne at the data, user interface and business process levels. Using Oracle’s Fusion Middleware and Applications Integration Architecture (AIA), this pre-built integration combines ease of use and rapid deployment capabilities of Oracle CRM On Demand with JD Edwards EnterpriseOne. You can also extend to meet the unique requirements of your organization.

      CUSTOMER SELF SERVICE

      Give your customers real-time, 24-hour access to purchasing and order status information via the internet using an intuitive, easy-to-use interface. Oracle’s JD Edwards EnterpriseOne Customer Self Service can recognize the customer and personalize the experience by providing specific and relevant information, promoting improved communication while lowering the cost of routine transactions and freeing your agents to devote more time to customers with special issues.

      JD Edwards EnterpriseOne Customer Self Service is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.

      CASE MANAGEMENT

      Oracle’s JD Edwards EnterpriseOne Case Management gives your customer service agents instant access to all of the customer information needed to resolve any issue —including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.

      JD Edwards EnterpriseOne Case Management is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.

      BRANCH SCRIPTING

      Oracle’s JD Edwards EnterpriseOne Branch Scripting can help you improve the efficiency of your customer service representatives by providing intelligent scripts that walk them through a diagnosis of a problem or support them in selling additional products. JD Edwards EnterpriseOne Branch Scripting makes it easy for you to create both linear and branch scripts and will help your organization streamline and standardize how you collect customer information, ensuring greater accuracy and consistency of data.

      JD Edwards EnterpriseOne Branch Scripting is part of Oracle’s JD Edwards EnterpriseOne customer relationship management family of applications.