Job Opp: Account Manager – Managed Services

Mid-Range is a privately owned, Canadian company headquartered in Markham, Ontario. Established in 1988, Mid-Range has grown from three founders to a full-time staff of over 70+. The company provides 24/7/365 multi-platform I.T. private cloud and hybrid environments as well as professional services, colocation, hosting and managed services. Mid-Range is an IBM Platinum Partner for hardware, software and services and partners with Lenovo, Microsoft, VMWare and Veeam, Precisely, Rocket and others. We also provide field services for these vendors’ products and services. In addition to the above Mid-Range owns and operates 2 raised floor data centers in the GTA.  We have an end-to-end Oracle JD Edwards practice that is second to none.

Account Manager – Managed Services

As we continue our growth into 2022, we are seeking an articulate, strategic, and driven Account Manager for our Managed Services portfolio. You will be responsible for achieving sales and revenue goals within an assigned set of accounts by developing, strengthening, and retaining long term customer relationships.

The position is responsible for solidifying the existing customer through the execution of long-term contracts and associated renewals. The position requires growing our share of wallets by positioning the value of managed services in a private and/or public cloud infrastructure.

As the primary Sales resource and one of the first touchpoints to the customer, the Account Manager must be comfortable engaging at all levels within the customer’s organization, effectively communicating a value statement for the company and driving solutions to enable our customers to meet their strategic business objectives.

The applicant must have a proven track record of success selling Cloud and/or Managed Services to enterprise customers at the executive level.

This is a wonderful opportunity to work in a fast-growing company with a dynamic and exciting team!

Responsibilities

• Act as the primary contact to prospects and customers inclusive of pre-sales, active sales, negotiation, close and handoff for implementation.
• Grow and maintain customer base through pro-active sales activity in person, on the phone, and via email.
• Contribute to customer satisfaction by building rapport and establishing positive relationships.
• Follow internal sales processes including the use of CRM systems, order entry, and production of client-facing material.
• Communicate Mid-Range’s value proposition and deliver thought leadership through recommended solutions.
• Retain knowledge of products and services to successfully present and up-sell.
• Accountable for achieving retention and growth targets.
• Facilitate all aspects of the sales engagement process.
• Collaborate with Sales Architect and Customer Support resources to present proactive solutions that optimize customer’s accounts.
• Engage with customers at all levels within their organization to develop comprehensive coverage of all buying influences.
• Use CRM to gather, document, and track account management activities inclusive of, calls, emails, leads, opportunities, accounts, and forecasting.
• Lead the negotiation on commercial and legal discussions.
• Prepare presentations, proposals, and sales contracts.
• Represents the company in a professional manner.
• This position may require 25-50% travel.

Qualifications

• University degree or equivalent working experience.
• Minimum of 3-5 years of sales experience in the IT industry.
• Experience in B2B sales dealing with the Director/Executive level.
• Experience in Cloud Services, Managed Services, Hosting Solutions Industry and Co-Location Solutions, IBMi, x86, Lenovo, JDE.
• Outstanding communication, relationship building, presentation, and negotiation skills.
• Extremely strong phone skills: ability to set and close appointments over the phone.
• Proven ability to solve business problems using technology solutions.
• Track record of consistent over-achievement in strategic sales with a proven record of exceeding the target in the last full quota year.
• Independent and self-motivated.
• Ability to multi-task and be flexible while maintaining a high level of accuracy.
• Ability to manage internal resources to maximize penetration into small and medium companies.
• Proven experience employing a solution and consulting selling methodology to achieve quantifiable business benefits for our customers.
• Team player.
• Knowledge operating platforms, PC Systems, Windows and Microsoft Office.
• Experience with Sales CRM package is an asset.
• Valid Canadian driver’s license and a car would be considered assets.

Competitive salary that includes benefit coverage after 3-month probation period.

Location: Markham, ON Monday – Friday, 8:30am-5:00pm

Mid-Range welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please forward your resume in confidence to: hr@midrange.ca

Only those being considered for an interview will be contacted.