Mid-Range is a privately owned, Canadian company headquartered in Markham, Ontario. Established in 1988, Mid-Range has grown from three founders to a full-time staff of over 70+. The company provides 24/7/365 multi-platform I.T. private cloud and hybrid environments as well as professional services, colocation, hosting, and managed services. Mid-Range is an IBM Platinum Partner for hardware, software, and services and partners with Lenovo, Microsoft, VMWare, and Veeam, Precisely, Rocket and others. We also provide field services for these vendors’ products and services. In addition to the above Mid-Range owns and operates 2 raised floor data centers in the GTA. We have an end-to-end Oracle JD Edwards practice that is second to none.

About the Role: Technical Operations Specialist (x86)

This position works within the team responsible to provide I.T. Managed Services to our x86-based customer systems, in accordance with service levels, Company policies, procedures, and standards.  Deliver technical support and services to Mid-Range Managed Services customer systems in accordance with their contracted services agreement.  This position also provides support and services to internal Mid-Range systems which operate on a similar OS platform and require similar expertise, including internal IT, Laptops, and Smartphones.

Most of the work will be performed during regular office hours, which are Monday – Friday, 8:30 am – 5:00 pm at Mid-Range’s offices in Markham and Richmond Hill, Ontario.  As we further expand our customer base and grow our business, working hours are subject to change in order to meet our customer needs, and in the future, you may be required to work shifts.

Our ongoing focus is to maintain the best quality of service to our customers as we continue to build our team, enhance our skills, and develop our Managed Services offerings.   We are looking for an individual who sees the value and importance of their own contribution to a positive, team-oriented work environment.

Key Responsibilities:
  • Field incoming technical support requests from the ticketing system (Autotask), telephone, or email in a prompt and courteous manner.
  • Provide hands-on support, deployment, patching, and maintenance of infrastructure hardware (servers, SAN, desktops, laptops, and mobile devices)
  • Evaluate, monitor, maintain, upgrade and deploy core applications (VMWare, Veeam, Symantec, Microsoft Windows Server, Active Directory, O365, SQL, and Linux)
  • Provide support and troubleshooting expertise for infrastructure hardware and core applications.
  • Manage, maintain and continually update server, desktop, and PC images.
  • Automate system health checks and performance reporting
  • Prepare tapes for offsite storage
  • Produce appropriate documentation in order to ensure quality and consistency of service
  • Conduct Disaster Recovery test for customers
  • Undertake other duties as directed by your manager or someone appointed by them
Special Requirements:
  • On-call availability for after-hours and weekend support
  • Scheduled after-hours work required as needed to meet project timelines, and to accommodate Customer maintenance windows
  • Escort clients into the Datacentres as and when required
Other Duties:
  • Travel to customer locations to perform on-site project work (implementations, system upgrades, and relocation of systems and equipment). This may involve some physical work (e.g. unboxing and staging of new hardware, racking and relocation of equipment, decommission and disassembly of old equipment).
Qualifications and Experience: 
  • 6 + years’ experience providing IT support and administration to Windows and/or Linux Servers in a virtualized environment.  VMWare Certified Professional (VCP) preferred and/or Redhat Certified Specialist in Virtualization preferred.
  • Experience working in a role of providing Managed Services to multiple clients is preferred.
  • Advanced skills in managing Azure cloud deployments.
  • Advanced skills in Microsoft Endpoint Manager, Intune, and MDM
  • Advanced skills in Active Directory, O365, SQL, Veeam, and Symantec Backup.
  • Proven skills and experience in the administration and support of VMware/Windows Server/PC/Laptops in a business environment.
  • Storage (SAN):  Administration, support and management of IBM Storwize, HPe 3par or other
  • Experience with Management and deployment of Windows updates and patches to multiple groups of servers.
  • Firmware update/patch experience preferred.
  • System builds from scratch or images; install hardware, Windows operating system, and Windows application software.  Experience with the use of imaging/cloning tools such as Acronis or others.
  • Project coordination and leadership experience an asset
  • Experience in Linux server support
  • Advanced Monitoring/Alerting software experience
  • Must have a valid driver’s license and own vehicle.
  • Post-secondary education, certifications, and work experience in a related field will be carefully considered and weighed accordingly.
Soft Skills Required:
  • This role requires collaboration with internal team members, sales representatives, and multiple customers.
  • Strong interpersonal and communication skills, e.g. well-spoken and well written.
  • Superior customer relations and customer service skills, able to see Client’s perspective.
  • Ability to work well within a team environment, able to take a facilitative approach to overcome challenges
  • Positive, professional attitude.

Mid-Range offers a competitive compensation package including a benefits plan.

Mid-Range welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please forward your resume in confidence to: hr@midrange.ca . Only those being considered for an interview will be contacted.

No recruiters at this point, please.

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