About the Role

This role will work within the field services team providing expertise to our customers in accordance with company policies, procedures and standards. This role is located in Markham, ON, Monday – Friday, 8:30am – 5:00pm, but evening and weekend work required due to Client project work.

Qualifications

  • Minimum 10 years’ experience of providing related design and implementation services above to clients
  • Proven skills in IBM Power (IBMi installations and migrations), plus related activities
  • Proven skills and experience in IBM Storwize SAN’s
  • Proven skills in VIOS
  • Deep understating of IBM technology and operating systems
  • Proficient in design and implementation of LPARs (Logical Partitions)
  • Must have valid driver’s license and own vehicle
  • Post-secondary education, certifications and work experience in a related field will be carefully considered and weighed accordingly.  Current IBM Power certifications will be highly regarded.

Soft Skills Required

  • This role requires collaboration with internal team members, sales representatives and customers
  • Strong interpersonal, communication skills and presentation skills
  • Superior customer relations skills
  • Ability to work well within a team environment
  • Positive, professional attitude a must
  • Strong documentation skills

Responsibilities

  • Duties will include hardware installation of IBM Power systems, IBMi software installation, upgrades, migrations, and configuration usually on the customer’s site. This will also demand the creation of related documentation of these activities.
  • The majority of the equipment to install will be IBM Power systems (iSeries) and IBM Storwize SAN’s, and related software.
  • Migrations from existing systems and upgrades.
  • Will include assistance to our Managed Services Team in a second level support role.
  • On-boarding of Managed Clients.
  • Disaster Recovery Set-Up.
  • Duties may involve some physical work (e.g. unboxing and staging of new hardware, racking and relocation of equipment, decommission and disassembly of old equipment).
  • The work will be performed most often at the customer’s site, but may also be at Mid-Range or other datacenters. Where possible the work will be performed during regular business hours but due to customer requirements will often include and require work in the evenings and weekends, including statutory holidays.
  • Our on-going focus is to maintain best quality of service to our Customers, both internal and external, and to contribute to a positive, team-oriented work environment.

About Mid-Range

Privately owned and operated Mid-Range is a Canadian company headquartered in Markham, Ontario. Established in 1988, Mid-Range has grown from three founders to a staff of over seventy.

Our offerings include providing 24/7/365 multi-platform I.T. private cloud and hybrid environments as well as hosting, managed services, disaster recovery, DRaaS, BUaaS and high availability in our own data centers as well as 3rd party data centers.

Mid-Range boasts an Oracle JD Edwards ERP sales and consulting services practice second to none and is an IBM Platinum Partner for hardware, software and services and a Lenovo, Microsoft, VMWare and Veeam Gold Cloud Service Provider. In addition, Mid-Range provides field services for these vendors’ products and services.

Apply For The Position

Mid-Range welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please forward resume in confidence to: hr2@midrange.ca – Only those being considered for an interview will be contacted.

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