Example of a Solution Information Decision Flow and how it can help with Business Decisions

When thinking about leveraging a Managed Service Provider (MSP) for your business, it is best to answer some simple questions first:

Is human judgement required? If the answer is no, then automate the function as much as possible. This will free up internal resources, which will then make them more effective.

Is tribal knowledge required? If the answer is no, then managed services can be leveraged to improve the business. This will free up internal resources to focus more on the business, rather than the tasks.

What is tribal knowledge?

Tribal knowledge is the inherent knowledge that the business possesses, which in turn makes working there unique. Examples of this include: line of business software, actual business processes, business rules, development, and/or design.

What are managed services?

Managed services is what you need managed, but requires little-to-no tribal knowledge to perform. Examples of this include: patch management, backups, daily care and feeding of infrastructure components, system monitoring, virus management, performance, alerts, and/or alarms.

Real-World Example

A real-world example of how a Solution Decision Information Flow can help is when you have decided to invest in high availability for your main business systems. The likely setup of that type of environment is a one-time project, and with an outside firm to assist in the setup. Typically, outside firms are used when you need a particular skill set to be utilized once.

The next business issue is: who will manage it once it is live? You can do it internally, but it will require focus from an internal team with limited knowledge. Knowledge can be gained via training and knowledge transfer but at a cost of both money and time.

A managed service company that specializes in High Availability has both the depth and the width to manage the environment. This ensures that the business goals of your Restore Point Objective (RPO) and your Restore Time Objective (RTO) is maintained. This will also lessen the burden on your internal teams.

They will be able to focus more on the areas of the business which require tribal knowledge, rather than being distracted by trying to understand the inner-workings of the high-availability environment. For many companies, this frees up time for the developers and the technical teams. Your business can focus on the business itself, and also be confident that your high-availability investment is actualized as an investment.

Following the information flow above, successful businesses have been able to leverage their Managed Services Providers. Managed Services Providers that also follow this information flow can set proper boundaries within their teams, all while providing a higher level of service to their customers. When everyone is focused on their raison d’etre, profit margins are maximized and distractions are minimized.

If you need support managing your IT, then reach out to Mid-Range to discuss your needs.

Tim Lalonde

Tim Lalonde is the VP of Technical Operations at Mid-Range. He works with leading-edge companies to be more competitive and effective in their industries. He specializes in developing business roadmaps leveraging technology that create and support change from within — with a focus on business process re-engineering, architecture and design, business case development and problem-solving.

With over 30 years of experience in IT, Tim’s guiding principle remains simple: See a problem, fix a problem.

Other Articles

Job Opp: IT Solution and Services Architect — IBM Power & Storage

IT Solution and Services Architect – IBM Power and Storage. This position is a senior level role focusing on IT solution presales/sales architecture…

Executive Briefing: Kaseya Supply Chain Attack

Globally, a new ransomware attack hit thousands of organizations that use a remote management tool called Kaseya. The extent of the attack is just…

Encryption Options on IBM i

With the increased number of ransomware and malware attacks hitting computer systems both for business and end-users, many organizations are looking…

Are You Running Out of Backup Window?

If you are running out of backup window, here are 3 questions you need to ask yourself: Am I backing up things that I do not need? When was the last…

The Case for Virtual Tape Library (aka VTL)

Any customer looking to upgrade their tape drive or buy a net new one should really take pause and consider VTL

Backup Your Office 365 Data

Veeam® Backup for O365 eliminates the risk of losing access and control over your data including Exchange Online, SharePoint Online OneDrive for…

Veeam Backup for Microsoft Office 365 – Demo Video

Veeam® Backup for Microsoft Office 365 eliminates the risk of losing access and control over your Office 365 data including Exchange Online,…

Responding to a Disaster Using a Framework

Today, to meet the demands of the issues facing your business, the plan must be fluid and more importantly actionable.

The Importance Of Cyber Insurance

I’ve been in the cybersecurity industry for pretty much my entire adult life; it’s the only career I’ve ever had. And yet one of my favorite…

Why Cybersecurity Is So Complicated

When you think of problems people had with cell phones back in the 80s, whether you experienced them firsthand or you’ve seen clips from movies, you…